1bet2u Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy ("Policy") is published by 1bet2u ("we", "our platform") and applies to all users who register for, use, or access the 1bet2u platform at https://1bet2u.site, including all services, features, and content made available therein.

We understand that when you register an account at 1bet2u, you are entrusting us with sensitive personal information — your name, phone number, payment details, and your activity records on the platform. That trust is not something we take lightly. This policy exists to ensure you know exactly what happens to your information.

This Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data by private entities in Malaysia. Every provision within this Policy is designed to meet or exceed the minimum requirements set out by the PDPA.

1bet2u collects several categories of personal data depending on the stage of platform use. The following is a detailed explanation of each category:

Registration Data: When you register an account, we collect your full name (as per your identification card or passport), date of birth, email address, and an active Malaysian phone number. This information is required to verify your identity and ensure only eligible individuals access the platform.

Identity Verification (KYC) Data: To comply with Anti-Money Laundering (AML) requirements and KYC regulations, we may request copies of official identification documents such as your MyKad, passport, or driving licence. These documents are stored with the highest level of security and are only accessible to authorised personnel.

Financial Data: Information related to the payment methods you use for deposits and withdrawals — including eWallet account numbers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay), bank account numbers (for FPX / Maybank2u / CIMB Clicks), and complete transaction records. We do not store credit or debit card numbers directly in our systems.

Platform Activity Data: Records of the games you have played, bets placed, results, wins and losses, as well as promotional and bonus usage history. This data is required to ensure account accuracy and to resolve any disputes.

Technical Data: IP address, device type, operating system, browser type, and session information. This data is used for security, fraud detection, and platform optimisation purposes.

Communication Data: Records of communications between you and the 1bet2u support team, including live chat transcripts and emails. This helps us improve service quality and resolve disputes.

Your personal data is collected by 1bet2u through several different channels:

• Directly from you: When you fill in the registration form, update your account profile, submit KYC documents, or communicate with our support team.
• Automatically during use: Through cookies, server logs, and other tracking technologies that are activated when you access the 1bet2u platform. This includes technical data such as your IP address and device information.
• Through payment processors: When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), the respective service provider may share the necessary transaction information with us to process your payment.
• From trusted third parties: In certain cases, we may receive information from identity verification agencies or fraud prevention bodies for KYC and AML purposes.

1bet2u uses the personal data collected solely for the following purposes:

• Account management: Creates, maintains, and manages your account on the 1bet2u platform, including processing your registration and verifying your identity.
• Financial transaction processing: Processing deposits via Malaysian eWallets (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and FPX, as well as processing your winnings withdrawals.
• Service delivery: Allows you to access and use all features on the 1bet2u platform, including slots, live Sports Betting (Malaysia Super League, EPL, badminton), lottery, virtual sports, e-sports, and roulette.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, multiple account usage, and any unauthorised use of the platform.
• Legal compliance: Fulfilling 1bet2u's obligations under Malaysian law, including the PDPA, AML requirements, and any directives from the relevant authorities.
• Customer support: Processing and resolving enquiries, complaints, and disputes submitted to the 1bet2u support team.
• Service communications: Sends important notifications about your account, changes to terms, transaction activity, and relevant security information.
• Platform improvements: Analysing usage patterns on an aggregated and anonymised basis to improve the performance, usability, and overall experience of the 1bet2u platform.
• Promotional communications: With your consent, we send information about promotions, special offers, and platform updates. You may unsubscribe from promotional communications at any time via your account settings.

1bet2u will not use your data for any purpose beyond those stated above without first obtaining your additional consent.

1bet2u does not sell, rent, or share your personal data with third parties for marketing or commercial purposes. However, there are limited situations where we need to share your data for platform operational purposes:

• Payment Processors: Required transaction information is shared with Malaysian payment service providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX) solely for the purpose of processing your financial transactions. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Some technical data may be shared with our game software providers to ensure proper game functionality and technical dispute resolution. This does not include your personally identifiable information.
• Compliance & Audit Body: We may share necessary data with independent auditors or verified compliance bodies for the purposes of game fairness verification or legal compliance.
• Legal Authorities: In cases where we are required by law, court order, or direction from Malaysian authorities, we may be obligated to disclose relevant data.
• Fraud Prevention: In circumstances where there is reasonable suspicion of fraudulent activity or money laundering, relevant data may be shared with the appropriate enforcement authorities.

In all cases where data sharing is required, we ensure that only the minimum necessary data is shared, and all receiving parties are bound by corresponding confidentiality obligations.

1bet2u implements various technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Transit Encryption: All communications between your device and 1bet2u's servers are protected by 256-bit TLS/SSL protocols, ensuring that data cannot be intercepted while in transit.
• Storage Encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted at rest using the latest industry standards.
• Layered Access Control: A role-based access control (RBAC) system ensures that each staff member can only access the data they need to carry out their specific duties.
• Two-Factor Authentication: Internal systems containing player data are protected by mandatory two-factor authentication for all staff with access.
• Audit Logs: All access to player data is logged and retained. Audit logs are reviewed on a regular basis to detect any abnormal or suspicious access.
• Penetration Testing: Our platform undergoes regular security testing (penetration testing) by independent cybersecurity experts to identify and address vulnerabilities before they can be exploited.

Platform 1bet2u uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following explains the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login authentication, session management, and security. Without them, the platform will not function properly. This type of cookie cannot be disabled.
• Performance Cookies: Used to gather information on how visitors use the platform — such as which pages are visited most frequently and what error messages are encountered. All such information is aggregated and anonymised, used solely to improve platform performance.
• Functional Cookies: Allows the platform to remember your preferences (such as language, display currency, and other personal settings) to deliver a more personalised experience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and verify legitimate user sessions.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 1bet2u platform. For more information on managing cookies in your browser, refer to your browser's relevant help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by 1bet2u:

• Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe.
• Right to Rectification: If any personal data we hold is inaccurate or out of date, you have the right to request a correction. You can update much of your profile information directly within your account.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain some data for a specified period in accordance with our legal obligations.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances, such as when you are disputing the accuracy of that data.
• Right to Withdraw Consent: For processing that relies on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
• Right to Lodge a Complaint: If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the above rights, please contact our support team via live chat within the platform or by email at support@1bet2u.site. We will process your request within 30 business days.

1bet2u only retains your personal data for as long as it is needed for the purposes stated in this Policy, or as required by law. The general data retention guidelines are as follows:

• Active account data: Retained for as long as your account is active and until you request account closure.
• Financial transaction data: Retained for a minimum of 7 years after account closure, in line with Malaysian legal requirements concerning financial records and AML.
• KYC Documents: Retained for a minimum of 6 years after account closure, or for the period prescribed by the relevant legislation, whichever is longer.
• Customer support communication logs: Retained for 3 years for dispute resolution and service improvement purposes.
• Technical data and logs: Retained for 12 months for security and fraud detection purposes.
• Marketing data: Retained until you withdraw consent or request deletion, subject to applicable minimum retention obligations.

Once the retention period expires, your data will be deleted or anonymised in a secure and irreversible manner.

1bet2u reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or developments in platform technology.

When we make significant changes to this Policy, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Sending notifications to all registered users via email or in-platform notifications.
• In cases of significant changes, we may require users to re-confirm their acceptance before they can continue using the platform.

We encourage you to review this Privacy Policy periodically. Your continued use of the 1bet2u platform after any changes are published will be considered your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 1bet2u, please contact us through the following channels:

• Email: support@1bet2u.site — for written enquiries that require documentation or do not need an immediate response.
• Live Chat: Available 24/7 within the 1bet2u platform once you are logged in — for enquiries that require an immediate response.

We are committed to responding to all privacy-related enquiries within 7 business days. For formal rights requests (access, rectification, deletion), the response period is within 30 business days as stipulated by Malaysia's PDPA.

1bet2u values your trust and we are committed to ensuring every privacy enquiry receives the attention it deserves and is answered fully and honestly.